Yes, all Otticanet glasses are 100% original. All the glasses are shipped in their original hard or soft case depending on the model and with cleaning cloth, box and accessories.

Yes, all our glasses have a guarantee that covers all production defects and not damages due to ordinary use of the item.
In case of damages, please send us some pictures depicting the defect to info@otticanet.it.
Any spare parts that are not under guarantee can be sent separately.

All the glasses are shipped in their original hard or soft case depending on the model, and with cleaning cloth, box and included accessories.

The frames are sent in their original case. For any extra requests, you can contact our customer service.

Yes, generally the glasses are available in stock. All the items with written 'fast shipping' are in stock. For all the items not ready in stock, next to each article you will find the estimated delivery date. If the article is in stock it will be dispatched the following business day. You can contact our customer service to check availability and delivery time of the items that are not in stock.

Yes, it is possible to order spare parts. Spare parts as arms, lenses, nose pads and so on can be purchased. In order to know the prices and the availabilities, please contact our customer service 

Yes, Otticanet offers its customers prescription lenses both on prescription frames and sunglasses
You can proceed with the order directly online or request a quote by sending an e-mail to support@otticanet.it

8. Tips for choosing eyeglass sizes

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They are lenses that allow single vision only, either distance or reading.

They are lenses that allow to see well across any distance by using only one pair of glasses.

Bifocal and progressive lenses have a complex geometry. At this moment we do not prepare this type of lenses as the best way is to have them prepared locally upon personalized visit.

Aspherical lenses have a special geometry that makes them thinner and therefore aesthetically nicer. They also offer a better quality of vision with less distortion at the edge of the lenses.

Photochromic lenses are lenses that trigger a reversible reaction when they are exposed to UV rays: they darken when exposed to UV rays - for example during a walk outdoors - and come back to clear when the UV exposure ends - entering a building or a place protected from the sun.
The intensity of the dark tint adapts automatically to the amount of UV rays present in that moment. This adjustment happens in such a swift and smooth way that the wearer does not even perceive the change!
Photochromic lenses always protect the eyes from UV rays, regardless of the colour of the lens and of the place where you are.
Just one note: if your car has a new generation windshield with UV protection, the photochromic reaction of your glasses' lenses may not occur or may not take place optimally.

In the open-air, with sunshine, lenses take about 20 seconds to reach the maximum colour intensity.

Yes, you can. Photochromic lenses are available in two different colours: brown and grey.

Yes, it does. Usually, short-sighted people prefer the brown colour while for far-sighted people the grey colour is recommended.

Mirroring is a treatment that gives the lenses a reflective effect on their outer surface.
Mirrored lenses considerably reduce the amount of light reaching the eyes and are particularly recommended for activities that take place in a very bright environment, such as, a snow-covered ski slope, an ice-paved road, the desert dunes or the waves of the ocean.
The intensity of the mirroring can vary: you can choose not to allow your interlocutor to know what and where you are looking at or you can pick a simple flash or light-mirroring effect that will allow to show your eyes.
One last important thing: the colour of the mirror is not related to the base colour of the lenses you have chosen. You can create your own glasses.

They are lenses capable of absorbing light and countering the rays that derive from its reflection on any reflective surface.
They are called polarized because when light collides with a reflective surface it starts to move vertically and horizontally and this phenomenon is called polarization: the light that moves vertically allows us to distinguish colours and perceive contrast, while the horizontal light creates strong discomfort as it produces reflection, that blinding and annoying glare that prevents us from seeing well.
These lenses give their best while driving and are particularly suitable when practicing outdoor sports. Whether you're hiking in the snow, crossing a lake or sailing up a river, polarized lenses will help you admire the view so you can treasure its beautiful memory in your mind.
And we have not forgotten the seaside: these lenses are perfect even on the beach!

Polycarbonate is a very strong material 12 times stronger than the standard plastic material commonly used to make prescription lenses.
Thanks to its special characteristics, it is a material we recommend for frames such as glasant and nylor or for frames used for doing some hard works or sport activities.

For glasant and nylor frames, we recommend the use of higher index lenses such as 1.60 index.

The refractive index refers to the thickness of the lenses. The higher the index, the thinner the lenses will be. For high prescriptions we recommend high index lenses in order to guarantee the best performance possible.

Yes, they have. As per the current regulations all lenses have a total protection against UV rays.

Anti-scratch coating is a hardening coating that prevents scratches from daily use.

Anti-reflective coating is a superficial coating that protects from almost all superficial reflections and internal and external ghost images.

Anti-reflective coating is always recommended, particularly when using computers and when driving at night.

The lenses we provide are made by Synchrony - Carl Zeiss Group or Vision Ottica by Essilor. Both companies have decades of experience in the field of prescription lenses and give the best solutions for those who are looking for a reliable product at an affordable price.

The cost of the lenses is not refundable.

The lenses can be cleaned with cold water and neutral soap or just by using a cleaning spray. Other more aggressive products may damage the lenses, especially if they have an anti-reflective coating.

The sphere is the myopia value (negative value), the hypermetropia or presbyopia value (positive value).
If there is no sign, it means it is positive.

The cylinder is the astigmatism value, it can be positive or negative.
If there is no positive or negative sign, it always means it is a positive sign

The axis points the astigmatism graduation. The graduation goes from 0° to 180°.

The addition corrects presbyopia (blurred near vision) and is always a positive value. If it is added to the sphere value for distance, you'll get the right value.

Tabo and International methods are the two measurement systems of the astigmatism axis for the left hand-side eye only.
The most common system is Tabo.

In order to know if the axis of left eye value is Tabo or International you can have a look at the graph table shown on your prescription. TABO: the arrow that states graphically the astigmatism position point to zero at the temple position that is to the righthand-side of the drawing (in this example 60°).
INTERNATIONAL: the arrow that states graphically the astigmatism position point to zero at the nasal position that is to the lefthand-side of the drawing (in this example 120°).

You can simply contact your oculist and ask for the left hand-side eye astigmatism axis measure to know if it has the zero in nasal or temple position. That is to know if the axis is measured from 0° to 180° or from 180° to 0°.

The interpupillary distance (PD) is the distance measured in millimeters between the eyes-pupils. The prescription can be either with one or two values.
In the second case, the semi-distance is the distance between a pupil and the center of the nasal septum, in this case you'll have a right PD and a left PD.

Yes, they can. It is likely that the semi-distances differs with one or more millimeters.
In this case it is important to report it in order to get a right lens construction and consequently a perfect vision.

Yes, you can measure your pupillary distance online.
You can use our tool when you're entering your prescription: click “add to cart with prescription”, choose the type of lenses needed, for “distance” or for “reading” use, and then click “enter data” to complete your prescription. Once you’ve done that, click “measure your PD” and follow the instructions.
We remind you that the photos taken by our tool will neither be saved on Otticanet archives nor disclosed to third parties. Pictures taken by the tool are temporary files useful for the sole purpose of measuring the pupillary distance.

You can visit an optician and ask for the measurement of your PD.

We accept payments through credit card, Paypal or Amazon Pay. Amazonpay is only available for orders in Euro and prescription glasses are excluded. .

We accept Visa, Mastercard and AMEX (only for payments in Euro and USD) directly and Discover by choosing Paypal (it is not necessary to have a Paypal account to access).

Yes, it is possible choosing Paypal (it is not necessary to have a Paypal account to access).

Payments with credit card are 100% safe.
Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.

You may choose Paypal as payment method, (it is not necessary to have a Paypal account to access).

Please contact our customer service immediately if you do not receive the order confirmation. 

If you pay with credit card, we charge once the order is ready. In case shipment is delayed, payment will be charged after 24 days from your payment authorization. While if you use paypal the payment is collected instanctly.

If the glasses are available in stock, we will notify  shipment in one business day.
If you ordered prescription lenses, please note that we need 5-6 working days to prepare them.
If the glasses are not available in stock, you will receive an email with the estimated waiting time of the glasses.
After that, handling times depend on the courier and on the customs in your Country.

You will be able to track shipment on the courier’s website by entering the tracking number provided by Otticanet

Shipments are carried out by couriers (Fedex, UPS, TNT, Dhl), it is not possible to ship by regular mail (postal service).
Freight charge already includes the priority service for each shipment.
Items are accurately packed to avoid any damages during transportation.

Click here to check the freight charge.
Shipping fees include insurance and freight charge from Italy to your country. Any additional charge like import duties and handling fees are on your account.

Every package is shipped with its invoice in case of custom inspections.
It is therefore not possible to declare a lower value on invoice or ship as "gift" or "sample".

Otticanet offers you a special deal: if you order more than one item you will pay only one freight.

For citizens who live in the European Union, the prices include VAT taxes.

Import taxes are not applied by Otticanet but depend on your Customs.
Each country follows its own policies and we do not know how much the duties are. In order to have information about the amount of taxes, please contact your local Fedex, Dhl or UPS or the Customs directly. Import taxes may include handling fees.
Except for the following countries:

AUSTRALIA
For Australian Customers, GST (goods and services tax) is already included in the price of the glasses when the item's value is below AU$1,000.
For any purchase above AU$1,000, GST, as well as duties and clearance, is not charged by the merchant but is collected by the Customs when the product arrives at the border.
For more information about GST, please visit:
https://www.ato.gov.au/Business/GST/

NEW ZEALAND
For New Zealand Customers, GST (goods and services tax) is already included in the price of the glasses when the item's value is below NZ$ 1,000.
For any purchase above NZ$1,000, GST, as well as duties and clearance, is not charged by the merchant but is collected by the Customs when the product arrives at the border.
For more information about GST, please visit:
https://www.classic.ird.govt.nz/gst/

NORWAY 
For Norwegian Customers, 25% VAT on low value goods (physical goods valued at less than NOK 3,000) is already included in the price of the glasses. For all items valued more than 3,000 NOK, 25% VAT, as well as duties and clearance, is not charged by the merchant but is collected by Norwegian tax authorities when the product arrives at the border.

-Purchases including one or more items valued less than 3,000 NOK, will have 25% VAT included. Even if the total of the purchase is more than 3,000 NOK.
-Purchases including frames (valued less than 3,000 NOK) with prescription lenses, that bring the total amount above the 3,000 NOK threshold, will not have 25% VAT, as well as duties and clearance, included.
-Purchases including items valued more than 3,000 NOK will not have 25% VAT, as well as duties and clearance, included. If adding a promo code will bring the total below the 3,000 NOK threshold, the 25% VAT will be automatically included in the invoice (calculated on the discounted amount).

For more information on VAT on low value goods (VOEC VAT on e-commerce). please visit:
https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/foreign/e-commerce-voec/

USA
For all US customers Otticanet guarantees a tax-free transaction! If you received a bill for import taxes and duties you will just need to fill out the online form on this page, attach a copy of the invoice (the third page of the invoice where the order number appears) and we will refund you!

Import taxes are not applied by Otticanet but depend on your Customs.
Each country follows its own policies and we do not know how much the duties are. In order to have information about the amount of taxes, please contact your local Fedex, Dhl or UPS or the Customs directly. Import taxes may include handling fees.

For all US customers Otticanet guarantees a tax-free transaction! If you received a bill for import taxes and duties you will just need to fill out the online form on this page, attach a copy of the invoice (the third page of the invoice where the order number appears) and we will refund you!

Yes, you can choose the Country of shipment from the dropdown menu. Our system will automatically update the shipping costs and the price of the glasses (which is subject to VAT for countries that belong to the European Union). If you are facing any problems in changing the Country you can proceed with your order specifying in the notes the correct Country of shipment, which will be modified manually after receiving the order, adapting the shipping costs and the price of the glasses accordingly. Please note that the nation of billing and shipping must be the same.

Otticanet cannot ship to PO BOX, as the courier will require a signature for the delivery.

It is necessary to indicate a physical address of the base in the foreign country.

Yes, Otticanet can ship to a Packstation. Dhl will forward you a sms with the unlock code that you need to pick up your package. You have to collect your package within 5 days from the notification.

At this moment it is not possible to ship to a Parcel Locker or Parcel Collect as our courier does not accept deliveries to this kind of addresses.

The courier needs a signature to deliver the package and it is not possible to leave it unguarded.
In some countries, the recipient can contact Fedex customer service and authorize the delivery without any signature.
In this case Fedex and Otticanet will not be responsible for any steal nor damage.

This service is available only with particular promotions. If you want to discover our offers, join our newsletter.

Yes, you can return the glasses within 30 days from the delivery following our return policy. First of all, you have to fill out our return form, then wait for our e-mail with all the instructions. The product must be unused, clean and not damaged. Moreover, glasses must be returned in their original packaging with the case and all the accessories you received.

We do not charge any restocking fees on returns.

All the shipping fees are on customer’s charge. The amount of the first shipment isn't refunded in case of return.

Yes, if our return conditions are fulfilled, you may choose to exchange the item. If the price of the new item is lower, we will refund you the difference. If the price of the new glasses is higher, we will ask you to pay for the difference.

Yes, if our return conditions are fulfilled, we will refund you the price of the returned glasses.

The refund process depends on your credit card company and on the banking system.
For any further verifications, you can contact our customer service or directly our bank ecommerce@sella.it.

7. Are the lenses refundable?

The cost of the lenses is not refundable if the frame is returned.

8. If I return the glasses, do I have to return the  free gift/gadget received with my order ?

7. Are the lenses refundable?